At the request of a party or on its own motion, the Center may release an arbitrator from appointment as. Ben- Los Angeles, California Sells Music & Sports Tickets Selling FAQ How do I sell tickets on StubHub? Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. Purchased two tickets on 12/26 for an event on Jan 12th. Was this answer helpful? Open the SeatGeek app. I'm pretty pissed nonetheless. 8 The following figure show in detail. They charged me $330.00 as the tickets sold for $280 plus their fee. See our seller policies. I have tried mutiple computers and browsers. I have tried mutiple computers and browsers. fulfill, the duties of an arbitrator. You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. Anybody hear about this? vertical wind turbine for sailboat. . I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. lick or tap 'See actions' then 'Make changes' and follow the steps. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. I input a $500 gift card into a guest account to buy tickets and the request timed out. Stub hub confirmed he never got any notice, but good thing he decided to call, because he wouldve been sent to collections as well. Can the 60 day clock start now? I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. Yes No Still Need Help? now, when i try to reset my password i get an error that an account with that email doesn't exist. Explain your scenario and include any relevant evidence. 4,038 total complaints in the last 3 years. The Bills fulfill the "team of destiny" narrative. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. I am a good earner and good person with over 800 credit. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . jeffc030 New User Re: Accidentally sold ticket twice Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. Did you find it helpful? Employee cannot physically perform job. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. After the switch, you will enter the email address you use to access the community in order to reset your password. Sold tickets on Stubhub for the first time. So it really is pretty rare to purchase a ticket and then have it pulled. The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. See our. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. What ever happened to your sale? Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. Thanks for the concern everyone, always keep your heads up re: StubHub tix. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. Got a full refund, plus a $100 coupon for a ticket. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. If you make any changes, click 'Save. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. Can I cancel a sale on StubHub? These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. We purchased tickets to a devils game on 1/1/23. The 'Payment' tab is automatically open. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. Have never paid anywhere close to face value for baseball tickets. functions of arcgis software; 50 models for strategic thinking pdf; waltham maine tax collector; compound interest depreciation formula Was told a manager will call me back. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. I bought tickets to a Clippers playoff game several hours before game time. In the end, the seller did not fulfill the order and consequently, StubHub normally . BBB is here to help. Details About Unable To Fulfill Job Duties. StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. Especially one without a history. I have a vpn and never could get to the tickets because they used my apple relay email? We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. All Rights Reserved. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. 1. If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. Not professional business. We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. June 17, 2022 Then disconnected. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. Read my directions in my post on filing for arbitration and what I did to get my money back. Tickets have been legit and delivered as advertised. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. Unfortunately Adobe is lacking with fullfilling our contract. As a matter of policy, BBB does not endorse any product, service or business. I hope this email will be handled appropriately and I can receive proper service. I'll be at MSG2 myself on Monday night so maybe I'll see you there. I would totally be pissed if I were in your shoes. Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. You will enter your community username and new password and done! Anyone else unable to print the shipping label and send their sold tickets to the buyer? I dont understand why they would allow you to sell the tickets twice. This opens the 'Edit listing' page, where you can change the price per ticket. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. Click the 'List Tickets' button. "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. Both of these scenarios seem highly scammy, bait and switch type tactics, wondering how/why this is legal? Stubhub came to BBBs attention in 2002. If you can't deliver the tickets you sold on StubHub, you need to tell us. Ticket Marketplace. de jure or de f acto unable to fulfill, or fails to. Press question mark to learn the rest of the keyboard shortcuts. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. How can I get a refund? Very frustrated with them. 6 1 Shiraz Mawani The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). Taxes were $26 and the StubHub fee was $100.45, almost 30%. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. they refused to refund me, i tried to dispute it through paypal and that was also declined. Customer Reviews are not used in the calculation of BBB Rating. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. wipo.int. That's what happened here. Put them back up and the sold again. None of these are valid grounds for you to cancel your StubHub sale. You finalize the order by clicking 'Buy now.'. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. If you have replacement tickets to offer, list the ones you have. [.] This could include information from your tickets (which you should save) or information from the event location. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. These characters appear in the American animated television series Regular Show, created by J. G. Quintel for Cartoon Network . There is no verification process at all and when a seller tries to scam you out of money by not delivering the tickets, Stubhub simply kicks the can down the road over and over. Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. Since then I am no longer able to access my StubHub account. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. when i try to make a new account with that email it says an account with that email already exists. 1. https://stubhub.community/t5/notes/composepage. He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. BBB Business Profiles may not be reproduced for sales or promotional purposes. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. Yes (in special circumstances). I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. Yes No Still Need Help? I am now being charged $207 because it couldnt be fulfilled. Very disappointed! Stalked for a long time. If I chose the option to get refund no action was required. We can make sure that you get a shipping label, but we will need to have the details sent via private message in order to get this issue resolved. Your boss's inability to be organized is not your problem! I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. Something similar happened to me for the Baltimore 13 show. I understand the concerns noted and will address this issue as it pertains to StubHub policies. While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. 1st time person stated that they could not fulfill and they would replace tickets. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. Are Ticket Prices Killing Weekends With Adele Attendance? my guess is that my account is disabled. n the StubHub app, tap the second drop-down menu to see them). EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. We send emails as a courtesy when your tickets sell. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. Any advice is appreciated. . Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. No way to reach them. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. This just happened with me also. 1. Event is Sunday so I need to ship ASAP. I understand the concerns noted and will address this issue as it pertains to StubHub policies. Yes We send emails as a courtesy when your tickets sell. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. Stubhub is charging me excessively for the tickets I posted for sale. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I've been waiting on the phone for customer server for almost 3 hours. Stubhub initially said I could be refunded, but since refused. I have a question about Stubhubs seller protection. Same, though I've kept pushing the dispute. Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. Called on 4 separate occasions. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. stubhub unable to fulfill 05.04.2022 how do i import data into django? StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. No. This thread, which was posted to Reddit's r/antiwork . I just sold these last night. Ben - Los Angeles, California. Sorry we couldn't be helpful. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. stubhub unable to fulfill But that was after Sports Illustrated and Budweiser caught on to the story. The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. This just happened to me as well. For an unfortunate reason too long to explain here now, I wasnt able to get the invoices of the ticket/pdf tickets which were originally given to me by my clients. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. Select the "Envelope" in the upper right-hand corner. We all hate paying Stubhub fees, but they come through in the end at least. 3. Ask the Community Stay away from Stubhub if you're a seller. A review of Stubhub's file was done in February 2022. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. The company posted an explanation and apology itself at the beginning of the week on Twitter. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. I asked if there were any buyer complaints or were the tickets invalid. On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. 2. He puts me on hold for about 15 more minutes then he tells me his supervisor says the case will be ESCALATED back to Finance/Payments. You have no seller protection at all. At this point, the sale cannot be canceled. Stay away from Stubhub if you're a seller. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. I've never complained about any company before. couldn't get paid for the ticket. This game goes to overtime, where Buffalo kicks a game-winning field goal on its second drive of the extra period. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. Absolutely love when I get messages like this. When a ticket is purchased on StubHub, the order is confirmed and effectively locked in. this solution posted abouve is from May '21. Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. This is irreparable damage. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. . Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. (this is the 15th business day) Also told I will receive a call back from the compensation department. It's easy! Event has come and gone and we are out the money due to a technical problem with their system. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. Dave Clark. When will I be payed after adding the default Payment Method? Order # *********. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. Fill out your subject and message. Call stubhub, don't take their first offer, which is like a 20% refund. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. You dont get consumers back to your site if you cant deliver.. Second time immediately disconnected. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. All Rights Reserved. Then again, I would be pissed if I were in his shoes. I need to cancel the tickets sold here on StubHub. I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account.
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