Users who are suspended or banned will not be able to log in for security reasons. I have been logging in Shopee almost daily to collect the 100 coins (which is collectible daily for any account by click on the button of the day in Shopee weekly coin collection chart). I import the orders, update tracking, and feed our inventory. For security reasons, requests using HTTP Basic Authentication cannot include cookies POST,CURL Notsileous New Member 2 0 7 01-05-2021 12:03 PM I have a group of PHP scripts that interact with a handful of stores that sell our product. If you're given this option, an authorisation request goes to . Please try again later Hi, I would like to add an U.S. bank account to withdraw money. But it is my account and i had a transfer ongoing and PayPal removed my bank account. a few months ago. Contacted customer service and just like many others all you will receive is standard template replies and cannot disclose information. Sorry, we are not able to process your request. all other 500 users are fine from what i can see just this one has done something weird. ). Related: Who are Shopees Delivery Partners? Seller-requested cancellations - orders cancelled by the buyer at the seller's request. I dont use spaylater and I have shopeepay balance in their system. (https://www.complaintsboard.com/shopee-1-strike-banning-and-coins-nullifying-for-using-shopee-app-on-physical-android-x86-device-laptop-c1274287) If buyers have not yet received their orders, Shopee will grant them a one-time, three-day extension of the Shopee Guarantee period at no additional cost. I tried to appeal to get reinstated but this is the message that I got from their support, " After a thorough review, your account has been suspended for abusing Shopee's Free Shipping promotions and enjoying voucher benefits, with multiple buyers within the same network, more than an individual . See also: How to Process Orders in Shopee? Same situation, I just put a complaint up here too. Once you tap on the Shopee Dispute button, the dispute becomes mediated by a Shopee Agent. casinos, betting shops, betting websites), Alcohol Establishment (i.e. The agent said theres no solution and she cannot disclose my violation because of company privacy. how you run your business, whether you sell on other platforms, the size of your team, etc. Please remember that account deletion is permanent and irreversible. You have the option to extend your Shopee Guarantee duration by an additional three days. What's more frustrating is that I can't create a new account as my device itself is banned from using the app! Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. WE HAVE SAME PROBLEM HERE. They refuse to tell me how much i have to pay because of security reasons. Yesterday I've added a bank account to withdraw my funds. Valid photo ID (e.g. My seller account was banned .Today received email notification that buyer request refund. Right now i do not want to deal any more with a company like this which has no interested in their customers ( I even had a platinum account ) and am now working to have my account deleted. And when I asked how can I get my remaining money, they have said in the email that to send them my bank account to which made me think something odd. Same thing, just banned without any explanation whatsoever. The Centerpoint Bldg. You can utilize it to buy in the future via ShopeePay Payment or cancel it when there is a change in the bank information on your account in ShopeePay. Sellers have 2 calendar days to respond to Shopee. TIA. March 21, 2022. Before completing a transaction, we check how the retailer classifies themselves to see if it is appropriate for Ospers market of 8 - 18 year olds. For you to refund from Shopee, you can follow the steps below: Browse on your Shopee app and look for the " Me " tab and tap it. Updated over a week ago. Take advantage of all of the wonderful features offered by Ginee Philippines by signing up right now! Had a lot of coins and seller balance and outstanding orders as well. Hi, ask a new question. Absurd! Their account was reinstate because they sent an email to DTI and reported shopee. By the way. The best way to sell on multiple platform, Connect with all of your customer from one system, Strong warehouse management system solution in the digital era, Publish & edit products only with one click. How is this legal? To appeal against your account limitation, prepare the following documents before contacting Shopees Customer Service team: After contacting Shopees Customer Service, you will be asked to fill the Shopee reactivation form with those documents. Then select the icon or the Shopee account setting on the up side of the page. If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. Can you help or fix this error? You lost a customer today! if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-1','ezslot_12',107,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-1-0');report this adJerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. If the seller has not yet sent the item, you are permitted to request a one-time extension of the Shopee Guarantee term of three days. He is still selling on Shopee. you can reach me send me email here alexritram09@gmail.com. For you to refund from Shopee, you can follow the steps below: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-large-mobile-banner-1','ezslot_3',114,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-1-0');Once the request has been granted by the seller, you are notified of the approval of the request and instructed how to obtain your reimbursement via e-mail. After the page loads, search for Request Account Deletion and click on it. They refused to explain which vouchers were misused and how. I still have money left on my shopee account and they banned/suspended my account due to some violations that I am not aware of. However, after clicking on the weekly coin collection chart to collect today's coins, I was kicked out and banned from Shopee. Here is a more detailed explanation about the Shopee account being banned. Ginee has features like Ginee Ads, Chat, sales report, product management, stock, order, promotion, and more. I received no explanation even after many inquiries. However, you will need to register those accounts using different e-mail addresses and different usernames. I just had the same issue. Take note that in order to raise a request of Return/Refund, the date must have passed the Estimated Delivery Date or once the order has been delivered. I ordered last 5.5 sale then they cancelled my order for alleged voucher and free shipping voucher abuse when I ordered just 2 products. I had the same case with you. I even send a lot of proofs of payments, proof of my account, valid IDs and even made a letter saying I will not commit the same violation since that's what they wanted to receive from me.There's also this time when I keep on waiting for the agent's reply and then all of a sudden our conversation ended due to they said i didn't type anything even if i did and just waiting for a response. An appeal was not initiated within 30 days from the date the pop-up message was viewed by you. Its a very stupid discussion. 1. I was banned by Shopee Thailand. Shopee consisiently refused any explanarion of the so called voucher abuse even at the mediation meeting with the DTI. Shopee Dispute is one of the 3 solutions of Shopee Resolution Centre. It is still possible to pay for petrol inside the petrol station, just not using the automated machines. same problem here.. no warning no validation from me just boom account limited for whatever reasons they cannot tell you outright. This involves not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way as well. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. Looks like no ones replied in a while. Your billing address format has to be exact. Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. After several exchange of emails they told me that my offense now is fake order creation and free shipping abuse. ", MacBook I'm very disappointed because that money in my shopeepay is supposedly an investment for my small business since I am a student who really needs to earn money and I feel like I've been scammed. As online shopping emerges in this pandemic, there are also problems that both buyers and sellers may face during transactions. We're going around circles and up until now they don't have a resolution. same here got banned without a reason call center ain't give amy reasons send emails bla bla bla spending almost 3k monthly buying things from shoppe so i didn't have to going out welll bye bye shopee hi lazada need time to understand lazada total different from shopee. I never encountered it in the first year or so of dropshipping. Shopee Guarantee is a feature that allows Shopee to temporarily retain payment in order to confirm that the transaction is successfully completed before releasing the cash to the seller. Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. Now, I will be more cautious in transacting on shopee. consignment note, airway bill, and/or tracking number). Hope shoppee team whats users to create new account for every order. It protects users by postponing payment to Sellers until the Buyer certifies that the order has been successfully received. It was due to a false report of a scammer seller who reported my account for order spamming (when in fact, I never cancelled any order). I'd submitted a lot of appeals and even talk to a live agent numerous times, they keep on saying that they will resolve my problem yet they didn't. Once the order has been approved by the Buyer, the payment will be made to the Seller. You are viewing the PayPal Community Archives. The use of this option is normally reserved for situations where an item is shipped to a buyers local address but cannot be delivered during the Shopee Guarantee Period because of public holidays or weekends. Now, I will be more cautious in transacting on shopee. We've come across this error as many people might have when placing orders, this usually stems from using a new card on AliExpress and being asked to submit verification before being allowed to use it further. Hopefully this is removed sometime soon. Hes also the one behind Pesohacks.com and Ballunlocked.com. This will surely increase the credibility of your complaint. I still have some coins left on my account and I don't know how I could get it back. Cos CS also do not know what happen to your case Mac OS X (10.7.1), Nov 25, 2011 12:01 PM in response to iustum. I have the same situation. So frustrating. Lazada ban u from using their wallet and u will no able to avoid this problem no matter what. If you ship orders late too often, your account might be suspended. Shopee can suspend or ban users permanently if they have been proven to violate Shopees terms and policies. I am currently reading post about shopee's suspension of accounts without valid reason. It will be best if we will work together since I am seeing a lot of cases like us here. were you able to retrieve your account? They also banned me without providing any proof of my violations. 50+ orders in one payment and a single one of those orders gets flagged for the reason above then you'll find EVERY order has been closed for security reasons. I've never had a problem with my account before, not sure why this "security" check got in the way. There was no warning and anything unusual in the app. I got the same situation. Having trouble managing your online stores? If the system rejects it, there is no way for them to override it. They can't even show some proof hiding behind data privacy excuses. Please try again later plz give me any solution thank u. Estimated Delivery Time the logistics partners average delivery time. You are viewing the PayPal Community Archives. (e.g., missing inclusions), You received the wrong product(s). After you login successfully, go to the Me tab. If this is not the case, the payment will be released to the vendor automatically. CS will just do [censored]. Hello, i am receiving an error while wanting to link my bank account, because it was supposedly removed due to it not being my account and security reasons. To fix your account from being banned or limited, you can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. I filed a complaint already. If the item proves to be unsatisfactory, the buyer can request a refund through the Shopee app. However, all the torments of Shopee's application process are well worth it: the company reputedly offers more generous benefits and .
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