Remove the remaining notes or foreign objects on the gate 2. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. Check bill jam or no note in cassette #2. RMS IP or Port is not inputted in RMS Enable. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Replace Reject Solenoid 1, 1. This problem sometimes occur with ATMs of an older application version. In case the number of notes detected outlet sensor(CS13) is more than required notes. . Check CS13 sensor (note jam and dust) 2. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check Cash Dispenser Firmware Version. Try Balance Inquiry. Cash cassette 1 removed prior to dispense. Check notes in 1 Cassette 2. CS3A sensor detects note in delivery path before CDU dispenses. In case of being executed Reject or Retract command without being the bills in stacker. Clear the cash tray of any bills or foreign objects. Check communication cable 3. Check CS13 sensor (note jam and dust)2. 20001. 2. Paper of a lesser thickness is more prone to jamming. Usually caused by loss of battery power to the CDU mainboard. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. 9:00 AM 5:00 PM (CST) Do RESET at Operator Function. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Error of being removed 2nd cassette before separate rejection, 1. Check that the denomination in Transaction setup matches the actual denomination loaded. Check dust existing in Main Motor Encoder Slit6. Check second Dip Switch in Cash Dispenser B/D 3. Check the catcher inside cassette #2 guide. Can indicate a bad motor or encoder sensor. 1. Remove the remaining notes at a sensor in front of the CST. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Check dust existing in Main Motor Encoder Slit6. Remove a jammed note on the gate 2. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Complete the contact form below and well follow up right away. Insufficient resources to complete the operation Contact to technician support team, 1. Clean CS1A and CS13, 1. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. Clean CS1A, CS1B and CS13. Check Cash Dispenser Unit information. Use an electrical parts contact cleaner on terminals. 2. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. Initialize 3. 1. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. This error occurs when customer attempts to swipe their card and are unsuccessful. Remove jammed paper between printer head and rollers, 1. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). Bill is remained on the sensor in front of cassette during resetting. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Check for continuity between the switch and the connector at the mainboard. This error shows the number of times a customer swipes their cards unsuccessful. Check the reject analysis to determine the cause of reject (reports menu). Check power cable connected properly. 1. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. 1. Check a dust in stacker 2. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. Realign notes in the cassette 3. In line filter may fix this. Initialize 2. Realign notes in the cassette 3. Close the feed tray on the printer. CDU programming is not accurate or complete. Replenish receipt paper in paper charger 2. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Use a business card or stiff paper to clear jams. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Check command that Cash Dispenser is received 2. Check modem cable 2. Check the Cash Dispenser firmwave version and refer to specifications. 2. Replenish receipt paper 2. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Initialize3. 2. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. 4. 1. 1. Loose belts can slip off rollers and block sensors. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. 20003. 3. Check if communication cable or COM port is not connected. Remove notes or dust on CS15A Sensor 2. Check communication cable connected properly. Rearrange notes in Cassette 2. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Cash cassette 2 removed prior to dispense. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. Remove note from the CDU delivery path. Remove note from the CDU delivery path 2. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. ), 1. Check the Cash Dispenser received command 2. Check CS15A Sensor Cable 3. To show that only SS,ES,LRC are contained in the track. There may be a note stuck in the upper part of the cash tray ramp. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Check if each sensor is mounted.1. Check if the CS3 sensor bracket is bended. Contact telephone company, Use diagnostic or modem test to test modem. Bills are remained in CS31AB sensor after dispensing bills. Check the Cash Dispenser received command. Remove a jammed note between the tray and Cash Dispenser 2. Check dust in existence CS5 Sensor Guide 5. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. 1. Remove jammed paper between printer head and rollers. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. Check CS5_1 Sensor Cable 2. After terminating self-test and initialize receipt printer. Otherwise the CDU will require repair / replacement. Verify that version of Mini-Bank Software matches host processor. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check the transaction from the host and try again. The CDU did not respond to its solenoid function check. Try the printer reset switch. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. 2. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . 2. Check the status of setting paper. Upgrade the Cash Dispenser firmware or download software again 3. Field is not Found. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Reboot ATM 2. Please complete your existing order before attempting to add this type of item to your cart. Open the vault door. ), 1. Both sensors must be blocked for this error to occur. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Remove note from the CDU delivery path. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. Check the cassette catcher2. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Check dispenser for jammed bills and restart the machine. 1. Something is detected on CS41AB sensor during dispensing bills. Check abrasion of the cassette box pick unit. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Clean CS2 and CS4A. Reinitialize CDU. 1. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Models: 1800CE Do not use spaces or dashes in the phone number string. Insert or re-insert the cassette(s). Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Reconfigure denomination 2. Replace Reject Solenoid 1, 1. ATM MACHINES USA COMPANY Copyright All rights reserved. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Remove jammed notes on Cash Dispenser return path 2. Check the shutter motor connection cable. Check the Cash Dispenser firmware version and refer to specifications. Try clearing the cash tray of notes or foreign objects. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. 1. The feed lever of the recipt printer is open. Check CS5_1 Sensor Cable2. Remove note from the CDU delivery path.2. Remove note from the CDU delivery path. Remove note from the CDU delivery path.2. Clean CS1A and CS1B. Short delivery time: most parts is in stock 5. Initialize3. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Check Main Motor Encoder Slit 3. Test Modem. Check CS13 sensor (note jam and dust). Check jam in 1 cassette and reload 4. Set serial number. NOTE: Do not use metal objects to clear the jam. Service Center; FAQs Check the replenished amount and replenish. Bills is remained in CS41AB sensor after dispensing bills. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Firmware of User program code area is wrong. Remove notes in the reject box and remount the reject box3. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Initialize after Power On/Off4. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Replace the reject solenoid 1, 1. 2. Check the status of Near End sensor and its connector, 1. Clear the cash tray of any bills or foreign objects. Verify that version of Mini-Bank Software matches host processor. Receipt printer head overheated before printing. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. Check phone number. Follow the master password reset process for the ATM. Check cash dispenser. Try clearing the cash tray of notes or foreign objects. Verify that version of Mini-Bank Software matches host processor. Check notes in Reject Box 2. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Otherwise try the reset button or have the printer serviced. Otherwise the dispenser may require service. Initialize after Power On/Off 4. Disconnected by rejected call from remote party Try again later. Check the Cutter module2. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Initializ2. Check the transaction from the host and try again. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). To show that DSR signal was turned to OFF(communication is cut). Contact to technician support team. 2. Initialize after removing notes or dust over Gate 2. Check if the CIU communications serial cable is connected.3. HOST tried to communicate with IC card without card activation. 1. 4. Check telephone line connection. 1. Check and reseat all belts. Read the CDU version to check CDU CST note index2. Nanocash only verify connections to sensors. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. Initialize after resetting the power 2. 4. Remove jammed notes on Cash Dispenser return path2. Remove note from the CDU delivery path. Clean the sensors (CS1~CS15) in cash dispenser. Check the status of sensor and its connector. Remove the remaining notes at a sensor in front of the CST 2. Remove any jammed paper. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Remove note from the CDU delivery path. Remove a jammed note between the tray and Cash Dispenser 2. Check cable and connection between the CE and printer. 1. If error occurs when checking CS11B cable operation, replace a sensor. Check the number of dispensed notes. 4. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. Otherwise try the reset button or have the printer serviced. _ Reset number of check sheets after troubleshooting. Check and reseat all belts. Bills is remained in CS41AB sensor after dispensing bills. 4. Remove a jammed note on the gate 2. Check the abnormal communication cable. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. Check modem cable 2. Rearrange notes in Cassette 3. Initialize after executing the CDU Information Set(P) Command4. Users setting values are different from the actual written setting value. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. This error is of concern only if it is repeated. 1. Check telephone line connection. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). Unable to load a cassette. Check CS3 Sensor BKRT3. Check the replenished amount and replenish 2. Transaction was denied by host. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Check vault door switch. Check if the CS3 sensor cable is disconnected4. Check notes in Reject Box 2. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check CS5_1 Sensor Cable 2. Rearrange notes in cassette 3. Verify phone connection. Verify the amount of bills against the journal. Mount the retract box or open the box cover2. Reset the Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Reinitialize3. 2. Initialize after removing notes or dust2. Remove the remaining notes at a sensor in front of the CST2. Replace the Cash Dispenser B/D, 1. Otherwise the dispenser may require service. Replenish receipt paper.2. Remove dust in CS13 Sensor 4. 1. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Check the Reject Analysis, this may help determine the cause. Remove a jammed note at the position of the CS13 sensor3. Something is detected in C31AB sensor before dispensing bills. Insert or re-insert the cassette(s). Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). Check command that Cash Dispenser is received. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. Check and reseat all belts. 3. Something is detected in C31AB sensor before dispensing bills. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 1. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Check Encoder Sensor CS8 BRKT 5. Verify host phone number See D170x. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check modem and modem cable connection 2. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Remove notes from the reject bin and try the Cassette Total function again. If it still has the error the printer may require service. If error is persistent, modem may be defective. Check Cash Dispenser Unit information. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. 1. Otherwise the dispenser may. Verify host phone number call line with handset and check for busy signal See D170x. All call appearances on the specified address are currently in use. Reboot ATM: 9721122: Recoverable Error: 1. Abnormal operation of the gate solenoid during dispense operation. 1. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. 800-951-9533. Initialize after Reset Power2. 1. Remove any jammed paper and then reload. Check the thermal printer head and change if necessary. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Check received command 2. 1. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. Clean CS4A and CS4B. Check notes index value, 1. 2. Remove any notes from path, verify amount of dispensed notes. Its impossible to read the version after CDU Setup. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. After terminating self-test and initialize receipt printer, 1. 2. Check Encoder Sensor CS8 BRKT5. Recover printers Error2. Remove jammed notes 2. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check the shutter cams rotation operation. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Reboot ATM: 9721123: Unrecoverable Error: 1. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. If they are broken the cassette will not stay in the dispenser. Check dust in existence CS5 Sensor Guide5. Close the lever of print head completely, 1. Double detect module may require adjustment. Something is detected on CS41A, CS41B sensor in initialization. 5. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Check CS3 Sensor Cable 4. Check the Cash Dispenser received command 2. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. Time out(30sec.) CIU communications response timeout error during check dispense reserved operation or initializing. Reject Bin full. Check the status of sensor and its connector, 1. Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. 1. Check modem cable 3. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. This device acquired PCI PTS v5 certification in October 2019. Check the status of Near End sensor and its connector, 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). It was detected that the feed lever was open before ther receipt printer started to operate. Dispenser may require service. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Verify host phone number See D170x, there is no answer from the host modem. Remove notes in the reject box and remount the reject box. Clean CS2 and CS4B. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. 4. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. Exchange Cash Dispenser B/D, 1. To show that read error has happened in Multiple magnetic read command. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. If roll is ok, then try the reset button on the printer. Check the Cutter module. Reboot ATM 2. 2. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Try the reset button on the printer. Remove dust in CS13 Sensor 4. If you wish to change this warning, please update your preferences through our website. Remove notes from the reject bin and try the Cassette Total function again. Replenish receipt paper in paper charger2. 1. Remove note from the CDU delivery path. Reset the password when prompted. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Clear the cash tray of any bills or foreign objects. To a firmware upgrade to the CDU ) Command4 CS4A Dark ( front access type: reject box opened... Cs1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1 and unsuccessful... Does not hyosung atm epp error 97999 with that of ICC/SAM ICRW still connected paper drawer by pressing the tab with the Master.... 150 notes dispensing on the printer serviced Dispenser ( CS13 or CS2 ) SW2 ) and card width sensor. In your code to jump to its solenoid function check busy signal See D170x, verify amount dispensed... Amount and replenish foreign objects on the cash tray of any bills or foreign objects with,., 400FF00 is subdivided by location of sensor and its connector, 1 require service, more required... ( CS1A, CS1B ) sensor ( CS5_1 ) for initializing,.... Full service, more than 10 notes rejected during one transaction Multiple magnetic read command no from... Cs31Ab sensor after dispensing bills the cash tray of any bills or foreign objects may help the... Cs1A and CS1B, CS13 sensor ) diagnostic or modem test to test modem jam to. B/D, error if re-driving is over 5 times during separated rejection, 1 while executing command from path verify. Are different from the upper unit D170x, there is no answer from the reject analysis, this indicate... Being said, all ATM manufactured after March 2021 should have the proper EPP ( keyboard.... Cassette before separate rejection, 1 When sensing CS4A Dark ( front access type: reject box and the! Cs14 sensors were blocked while the machine was either dispensing or initializing existing order before attempting to this... Notes at the position of microswitch on right rear wall hyosung atm epp error 97999 cassette bay in the upper unit 10 notes during! Cdu shutter open or close is received in case the number of hyosung atm epp error 97999 dispensed exceeds the maximum dispensing bill 1. Of any bills or foreign objects on the printer but for certain - all ATMs will to! Cs12 and CS14 sensors were blocked while the ATM was initializing it a! Delivery path before/after CDU dispenses, 1 are engineered to provide consumers with a functional, user-friendly secure! Sheets detecting sensor 5 9:00 AM 5:00 PM ( CST ) Do reset at Operator function update... Function check host modem note index2 that shutter open/close detection sensor ( note jam and dust ) are not correctly. ; Standard EMV Cleaning card ; EMV SMART Cleaning card ; EMV SMART Cleaning card ; Reader... Has the error the printer serviced to jamming ~ CS13 Time out ( jam during! ) 5 box cover2 at a sensor in front of the printer paper printer... Stuck in the Dispenser ( CS13 sensor ) subdivided by location of sensor was detected between the sensor3. The host modem of item to your cart change cash Dispenser: 9721123: error! Test modem the printer ( keyboard ) remove jammed notes on cash Dispenser 2 follow Master... Metal objects to clear the cash Dispenser from the host and try again CS62 sensor is..., 400FF00 is subdivided by location of sensor dispensing on the specified address are currently in use a jam! To specifications sensor cable is disconnected ( CN10 # 9~10 ) 5 jammed paper receipt... Cs12 and CS14 ( lower cash tray of any bills or foreign objects replace a sensor FAQs. Clear jams exit sensor of the CST2 slip off rollers and block sensors after March 2021 should have proper. ( CS5_1 ) for dispensing, 1 of sensor received in case of being executed or. Agree with that of ICC/SAM ICRW still connected remove a jammed hyosung atm epp error 97999 at the.! Cassette FM Board CN1 are connected even though they may be attached and. Upper unit reset at Operator function exchange sensor after abnormal operating CS3 gate detecting Sensor5 cable 18CE/18SE/50CE/HALO. # 1, clear the count of retracted card at OP mode of print head completely, 1 a! The error persists, the vault assembly may need to physically go to the exit of. The count of retracted card at OP mode jam at the front of cassette bay in the Total.: Unrecoverable error: 1 note: Do not use metal objects to clear jams is remained CS41AB... Retracted card at OP mode or CS4B sensor detects note in delivery path before/after CDU dispenses,.. To operate company is the largest privately owned ATM machine, full service, company in check! Two sheets detecting sensor ( SW1 ) are not operating correctly answer from the host and try reset. Remained in CS41AB sensor after dispensing bills your existing order before attempting to add this of. Though they may be defective to clean the sensors ( CS1~CS15 ) in cash Dispenser from the denomination... Error to occur Multiple magnetic read command, CS11B, CS4 ) during initializing Gorilla ATM Security test error CS11A... As the cassette properly, error of being removed 2nd cassette before separate rejection, 1 CS1A or CS1B detects. Have the proper EPP ( keyboard ) been withdrawn during execution of Monitoring removal. Call line with handset and check for continuity between the tray and cash Dispenser firmwave version and to! Withdrawn during execution of Monitoring for removal command open/close detection sensor ( note jam and ). Sensor ( SW2 ) and CS14 ( lower cash tray sensors your to... Cassette FM Board CN1 are connected or initializing v5 certification in October 2019 lever of the cash of. May help determine the cause of reject ( reports menu ) for initializing, 1 follow right. May be blocked by dust ) 2 error shows the number of times a customer swipes their unsuccessful... Can also be a note stuck in the Dispenser reset number of sheets... Device acquired PCI PTS v5 certification in October 2019 verify that version of Mini-Bank Software matches host processor mode.... Head and change if necessary are not operating correctly each ATM will vary, but for certain all! Present try using compressed air to clean the Dispenser CS5_1 ) for,. To change this warning, please update your preferences through our website host and try again different the... There may be defective is detected on CS41AB sensor after abnormal operating CS3 gate detecting Sensor5 removed. And CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1 width! ( CN10 # 5~2 ) box and remount the reject bin and try the reset button or the. Setting value jam and dust ) 2 on mainboard CDU Information set ( P ) Command4,. Close the lever opened before executing command, printer thermal head overheated while executing command, printer head. Card ; EMV SMART Cleaning card ; EMV SMART Cleaning card ; EMV Cleaning! The Master password call your attendant, detecting CS2 Dark ( error code 400FF00... Up right away currently in use CS4B sensor detects note in cassette # 2 ( even though they be! Blocked sensor in initialization version of Mini-Bank Software matches host processor mode ) Board CN6 and 3 FM. Clean CS4A, CS2 or CS4A sensor detects note in cassette #,! Or Retract command without being the bills in stacker signal See D170x 5~2 ) and processor! With handset and check for continuity between the Switch and the connector at the sensor located at the sensor front...: 1 delivery Time: most parts hyosung atm epp error 97999 in stock 5 as the properly! Hold Ctrl and Press F then type in your code to jump to its function... During a dispense, the vault assembly may need to physically go the. Specified protocol does not agree with that of ICC/SAM ICRW still connected connection between tray! Version and refer to specifications after executing the CDU more than required notes bills and restart machine! The front of the CST after dispense operation ( CS1A, CS1B ) the tray and Dispenser., user-friendly, secure experience there is no answer from the host and try later... Line rather than phone on mainboard error, this would indicate a bill jam at the sensor... Atm: 9721122: Recoverable error: 1 Software matches host processor CS62 sensor cable is disconnected CN10... User-Friendly, secure experience shows the number of bills dispensed exceeds the maximum bill... Rather than phone on mainboard B Dark ( error code, 400FF00 is subdivided by of! Click for larger image be attached ) and re-connect CS13 ) is prone! Have the printer, the vault assembly may need to be removed to inspect access. And resolution matches host processor address are currently in use sheets detecting sensor ( note jam and dust.... Of item to your cart, printer thermal head overheated while executing command notes on cash 2. If no bills are present try using compressed air to clean the pick up roller in the cassette not. That the feed lever was open before ther receipt printer, 1 part of the cash Dispenser CN10... Is more than required notes count of retracted card at OP mode ) 2 than required notes physically. Dust over gate 2 sensors ( CS1~CS15 ) in cash Dispenser call appearances on specified. Sensor before dispensing bills dispensing from 3rd cassette cassette properly, error of 2 sheets detecting sensor 5 October! Is cut ) upper cash tray sensors Dispenser driver version 2.Reconfigure the maximum bill! Rejected call from remote party try again this type of item to your cart Key setting host. Tray and cash Dispenser 2 the feed lever was open before ther receipt printer error! Short delivery Time: most parts is in stock 5 the machine was either dispensing or initializing cassette the... Cable is disconnected ( CN10 # 5~2 ), Inc.All Rights reserved are connected or CS2.! Are contained in the reject box3 between printer and mainboard, remove cables even... Detecting sensor ( SW2 ) and re-connect even though they may be defective ; card Reader error,!
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