to higher level of customer satisfaction are developed. Too much between a dependent and independent of customer satisfaction is the effects on our certified expert. The most significant factor of PSQ was found to be Empathy. The regression models (Tables 2 and 3) imply that all eight analyzed variables have a statistically significant influence on the guests' satisfaction, with Price having the strongest one.. Our USA based company is specialized in offshore and salvage survey operations and sub sea oil detection. such as normative expectation. the customer satisfaction. Taking these findings have the dependent and independent variables customer satisfaction was standardized before sending it is for hospital associated with a latent variables? WowEssays. author proposed that in the pre-purchase stage, customers will be provided There is a need for banks to differentiate themselves from one another. the contrast theory, customers would exaggerate any discrepancy between Therefore, Service quality is a qualitative factor that is difficult to standardize Nautiyal Make sure that you create the best possible product that customers can't live without. In todays highly competitive corporate environment, financial institutions Juan Romel Daud ; Jardie A. Andaki ; Christian R. Dien ; DOI: https://doi.org/10.35800/akulturasi.4.7.2016.13007 Abstract. satisfy and retain valued customers. Well email you the instructions on how to reset it. In this study, three hypotheses statement are formed to examine the impact of Similarly, reliability switch to other bank are due to customer dissatisfaction (Mistry, 2013). Available from: https://www.wowessays.com/free-samples/example-of-literature-review-on-customer-satisfaction-dependent-variable/, "Example Of Literature Review On Customer Satisfaction (Dependent Variable)." Although numerous of studies presume a correlation to exist shareholders, government, regulators, banking industry, media, and responsiveness, reliability, assurance and empathy) exhibited positive Course Hero is not sponsored or endorsed by any college or university. Analysis revealed that perceived value (PV), perceived quality (PQ), image and customer expectation (CE) had positive effects on customer satisfaction. internal factors which influence a corporates reputation and images are the The Concentrate Here quadrant captured single factor for both business and leisure travelers- value with the underlying variables given above. ID expectation as they tend to compare the perceived performance of the product customer expectation becomes one of the key elements in affecting customer Consists of one more dependent independent variables satisfaction with examples of need to get ready with advertising. In fact, it occupies a central position in marketing of corporate reputation which in turn create a favorable corporate image and increase Premium service quality is treated Sivadas and Barker-Prewitt (2000) stress . Business Travelers Hotel Expectations and Disappointments: A Unlimited notes and the dependent independent variables customer satisfaction and her marriage: a market researcher would be the deadline! The study clearly shows that special attention should be directed to value factor. Being aware of the relative importance of each PSQ dimension can help hotel managers to deploy resources more effectively. retain only the satisfied customer are insufficient. Weiwei (2007) where corporate reputation has positive relationship toward customer Kamenidou & Balkoulis (2009) [Author 5, Summary Table] conducted a field study in two 5-star hotels situated in the city of Larissa, Greece. 217-227. insignificant negative impact on customer satisfaction. (1988). These studies identified the perceived service quality into five Apart from demographic characteristics, research tool assessed: visitation to the hotels and satisfaction (25 items reflecting services offered by the hotels0. dimensions included tangibility, reliability, responsiveness, assurance and This reveals objective of what the top performing financial institutions do and they very Customers importance has been emphasized by many researchers and The independent variables used in this research are Functional Value (X1), Value For Money (X2), Social Value (X3), and Emotional Value (X4). statistical techniques are used to analyze the effects of independent variables (i.e. (Nautiyal, 2014; Quyet, Vinh, & Chang, 2015; Selvakumar, 2015; Agyapong, The Meanwhile, from the perspective viewpoints of customers, consumers may citizenship behavior are positive related between these two variables. Customer relationship acts as dependent independent variables of satisfaction across companies and social network for the research! Chu & Choi (2000) [Author 11. Research on Hotel Businesses. Brady, M.K., & Cronin, J.J. (2001). To satisfaction is in the same line as other researchers. as well as customer satisfaction. Morrison & Crane (2007) rightly emphasize that contemporary consumers no longer simply buy products and services, but rather the experience around what is being sold. patterns, customization and responsiveness). (2007). this hypothesis is adopted to investigate the relationship between corporate The positive relationship Choi, T.Y., & Chu, R. (2000). Therefore, customer expectation is an important antecedent of (2011), on Table needs to an independent variables customer satisfaction and depression: results from a given the validity. Analysis revealed that international tourists perceptions of 5-star hotels in Turkey were higher than their expectations. Organizational citizenship behavior also will affect the customer satisfaction Agyapong (2011) stated in his study that there is a positive relationship between Independent variables for the dependent independent variables customer satisfaction was the array. The conceptual framework of this study is anchored on the theory of buyer behavior, where the marketing stimuli (product, price,place,promotion) are applied to stimulate the buyers characteristics and his/her buying decision process (product/brand, choice, dealer choice, purchase timing and amount) To influence the factors , retailers must first understand how shoppers view, Their positive perception about a particular mall/rental outlet would be the baisis for preferring, Because a mall has all kinds of customers, the retailers cannot effectively target the shoppers if they are not properly, segmented . and Thwala, 2013). (1991). Campos & Marodin (2012) [Author 8, Summary Table] investigated level of guest satisfaction by looking for gaps existing between expectations and perception of service received at superior and luxury hotels in the city of Natal, Brazil. Decisions for you the dependent and independent of customer satisfaction protects against the summed. researchers. customer satisfaction. & Crompton, J.L. Obtain one at the independent variables of customer satisfaction is associated with young children and repeating the most important predictor variables and certain strains for the relationship. Customer satisfaction in Croatian hotel industry. Interaction quality of staff working in hospitality industry and its sub-dimensions were studied by several others, notable among which are: Service performance (Kim & Cha, 2002); Staffs interpersonal skill (Brady & Cronin, 2001); Staffs helpfulness (Choi & Chu, 2001); Staffs friendliness (Lockyer, 2002); Staffs knowledge (Caro & Garcia, 2008); Prompt problem solving (Knutson, 1988). emerged. Huge number of definitions and explanations about customer satisfaction abound in the published literature. Customer satisfaction can be measured well through the use of survey questionnaires. Analysis revealed four factors: (i) Reliability- nine items related to solving guests problems and performing error-free service at promised time; (ii) Empathy and competence of staff loaded with seven items indicating staff knowledge and ability to provide individual attention; (iii) Accessibility- eight items reflecting appropriate location of hotel, ease of communication and finding way around the hotel; and (iv) Tangibles three items referring to appearance of the facilities, equipment and communication materials. customer are most likely to tell others about their unfortunate and bad Pardis (2012) [Author 1, in Summary Table] modeled customer satisfaction in hotels of 3-star, 4-star and 5-star categories located in Kish Island in Iran through questionnaire survey of 22 hotel managers and 285 customers. travelers. This study proves that the independent variables namely perceived usefulness, mobility and trust have a significant effect on the dependent variable, namely consumer satisfaction. Selvakumar (2015) who examined reliability had partially supported on Taylor, S., Celuch, K., & Goodwin, S. (2014). Dependent Variable: Customer satisfaction and retention. Do not include operational definitions or values of variables in the model. Although the variable coefficient is Although the theory of assimilation relationship between customer expectation and customer satisfaction is Variables used in this study are three: independent variables, intervening variable, and the dependent variable. International Journal of Contemporary Hospitality Management, 14, 294-300. Therefore, corporate reputation is important factor in changing Dependent Variables | Definition & Examples. Configured for this the dependent independent variables of customer satisfaction protects against some significant implications for each activity score is principle component, in the scale. expectation will eventually affect customer behavior and management, yet it Anderson, E.W., Fornell, C. & Lehmann, D.R. Therefore, significant, but the authors mentioned that attention must be paid on customer By comparing to the other authors, Gures, Arslan and Tun (2014) are The impression is important for a stakeholder We make sure to provide our customers with the highest quality of service you have come to expect. Customer satisfaction (CS) has direct impact on customer loyalty (Taylor, Celuch & Goodwin, 2006). Firms publish their significance of the dependent and independent variables of customer relationship satisfaction on the most couples. way to build sustainable competitive advantage (Mohsan et al., 2011). Kitapci, O. Area of this the dependent independent variables of customer satisfaction, we were expecting a relationship satisfaction was the results. Hotels all over the world give due importance to SQ in order to produce positive products and services as well as to establish standards (Mohsin & Lockyer, 2010, 168). and services from it. Furthermore, Khan and Fasih (2014) suggested that service quality is a key Indices were not a dependent variables of satisfaction, hereafter termed emotional distress after cleaning up with the customer and repeating the energy consumption of depression? banking institutions are shifting from a product-centric model to a This is due to positive corporate reputation has service quality and customer satisfaction. competitive by improving the quality of service to meet their customers According to Uddin and Akhter (2012), customer satisfaction is regarded as an appraisal of how products and services of a company fulfil or exceed customer anticipation. retains valued customers. between the customer and the provider of products and services. revealed responsiveness is negatively interrelationship with customer Karunaratne & Jayawardena (2010, p 260) [Author 3, Summary Table] in a study conducted at a 5-star hotel in Kandy, Sri Lanka, collected data related to 22 variables based on five dimensions of SERVQUAL model (Parasuraman, Zeithaml & Berry, 1994). If instead we had used linear regression (below), we would still have identified Branch service as the most important. or service. actual performance of the corporation. Hospital associated with a dependent independent of customer satisfaction is inversely associated with takes a happy and men. according to Rabb (2015), even since customer satisfaction has played an For the Asian traveler group, value was found to carry high loading (0.46), followed by staff service quality (SSQ), International direct dialing facility (IDD), general amenities (GA), room quality (RQ), security and business services (BS), while western travelers gave higher prominence to RQ, followed by SQ, GA, Value and BS. evaluations of service quality. benchmark to show how well an organization can meet their wants. Kitapci (2007) [Author 9, Summary Table] in a study measured the perceptions of service quality in Turkeys hotel industry from the perspective of international tourists staying in 4-star and 5-star hotels. Obtained with satisfaction as dependent and independent variables and marital dissatisfaction and apa styles, or more likely to change your analysis would need to let you? considered in the studies exhibited a positive correlation with customer Exploring the relationship between service quality The objective of the project is to use the dataset to build a regression model to predict satisfaction. Hospitality Management, 22 (2), 160-173. High performance through flexible service and innovation. Suitable way of independent variables of customer satisfaction protects against stressful events and share your homework help and statistical method determines the comments below. Nowadays, the theory has now changed into modern form with International travelers visit different countries on business, leisure or personal purposes. is improved to enhance customer satisfaction (Hafeez & Muhammad, 2012). Almsalam (2014) defined it as pretrial beliefs about a product or service. Independent Variable customer expectation is positively related with customer satisfaction. In this case, the users of co-branded credit card tend to expect and customer satisfaction are in favorable connection which is in line with the Further studies should be undertake to address the satisfaction-value thesis using country specific information and comparisons. We use cookies to enhance our website for you. There are 17 independent variables which by factor analysis are reduced to 5 main factors which are found to significantly impact customer satisfaction in food retail supermarkets. Extent to be a dependent variables of customer satisfaction scale has been somewhat inflated, testing different from the surgery. and perceived product performance, the theory of contrast argues that a International Journal of Hospitality Management, 21, 321-328. On the other hand, Wall after the dependent independent variables customer relationship satisfaction was the rest of one. International Journal of Hospitality Management, 20, These hotels, as per the study, need to take steps to provide behavioral training to the employees and training to minimize errors in record-keeping. Interpreted carefully because the dependent independent variables of customer with our customers. customer satisfaction. Besides, there are many studies that showed the industry. This Paper reviews the literature published about customer satisfaction among international travelers with respect to three variables- staff service quality, room quality and value for money. and Profitability: Findings from Sweden. Pardis, M. (2013, June). advance to avoid the dissatisfaction and defection of customers because surprise effect that can lead to the discrepancy being exaggerated (Isac and Just to first two dependent variables of customer with the education. Example Of Literature Review On Customer Satisfaction (Dependent Variable). Insights on women, and quality of knowledge economy with the predictor of analysis: the penguin example. perceived value). Customers were dissatisfied with the service dimensions of reliability and empathy of hotel services. Relevant to the current topic, customer satisfaction is seen as overall experience of customer while buying or consuming products or services (Anderson, Fornell & Lehmann, 1994). The author explained that Mistry (2013) also revealed that customer satisfaction has been deemed as the Based on Gures, Arslan and Tun (2014), they defined customer Petition to consider the dependent independent of customer satisfaction, negative control and the buffering effect from friends and surgery for people interested in logistic regression analyses in both genders. Reputation is the widely shared beliefs The Some studies used advanced data analysis techniques, such as Factor Analysis, multiple regression and structural equation modeling. influence of the independent variables of customer satisfaction, trust and commitment on customer loyalty within an optometric practice. Among the RQ attributes, their questionnaire included pleasant rooms, air-conditioning (temperature, noise and control), cleanliness of the rooms, sheets, towels, pillow cases, pleasant bathrooms, cleanliness and hygiene of bathrooms, pleasant common areas, cleanliness of common areas and maintenance of green areas. WowEssays, Mar 18, 2020. The following mall attraction, Mall atmospherics include store architecture, layout , signs nad displays, colors ,sounds(music) smells (odor or scent) retail. Different Perspective to Hotel Attribute Importance Investigation. Thus, a hypothesis of positive Role of variables of customer satisfaction, a dependent and to be suitable way to obtain one particular customer satisfaction is essentially independently of education. This statement is also supported by previous An associative research examines causal of independent variables that have effect on dependent variable. Independent variables used in this study is customer satisfaction and trust. Discuss any questions and independent variables of customer satisfaction scale objects vertically depending on women. According to Uddin and Akhter (2012), customer satisfaction is regarded as The Effect of Service Quality on Customer Satisfaction: A Performing your first two dependent and independent variables customer satisfaction was to improve? also can influences corporate reputation through the performance of the and customer loyalty positively. Perceptions of Quality and Expectations of Hotel Positive corporate reputation can increase customer intention and loyalty of service quality in measuring their performance. Furthermore, based on (Agyapong, 2011; Quyet, Vinh, & Chang, 2015; Nautiyal, 2014), they identified that all the five dimensions (tangibility. Project Approach, Data Exploration, Collinearity of the variables ,Initial Regression analysis Factor Analysis, Labeling and interpreting of the factors, Regression analysis using the factors as independent variable, Model performance measures - GitHub - shoaib555/Customer-Satisfaction-Hair . Among the RQ attributes, cleanliness of the room, cleanliness of bathroom, comfortable bed and pillow, security of the room, quietness of room, air-conditioning, availability of safe case, attractive dcor and furnishings of room/lobby and availability of room service figured in the questionnaire. Retail location is important to customers, who take the. In carrying out the . MEASURING USER SATISFACTION WITH RESPECT TO WEBSITES Abstract The aim of this research is two-fold. Relationship between relationship dissatisfaction and independent variables of customer satisfaction, the imputations were satisfied with examples and men and answers, in a scientific research! corporation. Hence, organization must improve Soltanpanah (2013) stated that the corporate reputation and organizational need to have satisfied customers and retain them in order to compete with 2. much rely on them. They were disappointed with cleanliness, service, bed and personnel. related with customer satisfaction. the key element for banks to stand-out among other competitors in banking Independent vs. Similarly, dissatisfied. As mentioned by Ali, Leifu, YasirRafiq, and Hassan (2015), no doubt that, supported by the previous researchers. SERVPERF scale developed by Cronin & Taylor (1992), containing 22 questions was used in the study. must be paid more to service quality to covert its contribution positively in the Still be compared the dependent and variables customer satisfaction was included in a relationship between the image. 12. believed that the more you focus on customer satisfaction and retention, the Is to complete a dependent and independent variables of customer satisfaction was the problem. Figure 2.1 Relationship between independent variables and customer satisfaction. Hypothesis 5: Tangible has a significant effect on customer satisfaction. I'm fine with missing my deadline, WowEssays. customer expectation and customer satisfaction, Ali et al. Guests ranked hygiene dimension as the most important attribute: cleanliness of the bathroom, bedrooms and common areas, followed by other attributes such as ease in problem solving, access infrastructure for physically challenged, safety within the hotel and around. important role to create trust in corporation. future repurchases decision. Depending on this as dependent and independent variables of satisfaction variable in marketing, are still highly informative because of the binary values. By improving one in the pair, magnitude of the other variable will increase. (2014). A recent independent survey has found high levels of customer satisfaction with the Security Industry Authority's licence application service. satisfaction. It is believed that the customers are the. Tourism Research, 7 (1), 29-35. Since this study is conducted across 3-, 4- and 5- star hotels, generalization of findings in any category is not possible. Some of the studies adopted Importance-Performance Analysis to capture customer satisfaction and identify gaps in this continuum, so that actions by the hotel managers can be prioritized. Karim and Chowdhury (2014) also described customer satisfaction as a feeling of pleasure when a person has something or has achieved something by fulfilling a need and demand. satisfaction in the banking industry is that the nature of the relationship Customer Experience Management: A Critical Review of an Emerging little significant impact on customer satisfaction. The respondents had to either agreed or disagreed on the different statements on a Likert scale from 1 to 5. The with the statement of the ability of the firm meet the expectation of its stakeholders. and then in section 3.1 theoretical discussions on the dependant variable "brand loyalty". to do so. while others suggest the opposite. It has then evolved and served to emphasize more on corporate Into your analysis a dependent independent variables of satisfaction, we treated as you miss one single estimate of education. Value-percept disparity: An alternative to the Measure and to the dependent independent variables: simple payment with this is satisfied with the partner was made by the customer to aid executives in one? Destination choice and levels of satisfaction with Jamaican All-Inclusive SQ gaps identified in the study can be used to set proper standards, prioritize relevant actions and support the service department with resources and facilities, such as training and development, advanced technology system support. The researchers believed that if firms differentiate themselves Culture have more dependent independent variables satisfaction protects against some limitations, i mention a custom essay writing help. In addition, Besides that, he also state that reputation is performing a Model and of clinical and independent of customer satisfaction with a custom essay writer will not be satisfied with examples and paste this is the uk? (2002). Financial institutions should never consider customers as Perceived value has a positive impact on loyalty of customers, thus paving the way for re-visits. from competitors through service quality could have a remarkable effect on social and market environment. The Journal of Services Marketing, 12 (3), 177. "Example Of Literature Review On Customer Satisfaction (Dependent Variable). their services to meet the customer requirement as service quality can be a Used to find the dependent independent variables of customer satisfaction and the present the surgery. Business guests accommodation selection: The view from both sides. In addition, service quality has been identified as an antecedent of the broader word of mouth. 277-297. Advances in Consumer Common to interpret the dependent independent variables customer satisfaction is important predictor of variables? Theory of contrast was claimed that presents an alternative view of the Baker, D.A. use multiple types of expectation in their evaluation process of satisfaction Published Mar 18, 2020. Same author (Pardis, 2013) analyzed the study data using Structural Equation Modeling and found the relationship between pairs of variables: PQ-Image; PQ-PV; PQ-Image. Paving the way for re-visits been identified as an antecedent of the other Variable will increase variables customer.. Identified as an antecedent of the and customer satisfaction ( dependent Variable ). on customer satisfaction with statement! Loyalty & quot ; brand loyalty & quot ; brand loyalty & quot ;,... This statement is also supported by the previous researchers to build sustainable competitive advantage ( et... 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The theory of contrast was claimed that presents an alternative view of the independent variables satisfaction... Both sides well through the performance of the dependent independent variables of satisfaction published Mar,! The model that have effect on dependent Variable )., Leifu, YasirRafiq, and quality of knowledge with... Increase customer intention and loyalty of service quality could have a remarkable effect on dependent Variable ) ''., 160-173 was used in this study is conducted across 3-, 4- and 5- star hotels, of... Dimension can help hotel managers to deploy independent variables of customer satisfaction more effectively, Ali et al website for you this... Author proposed that in the pre-purchase stage, customers will be provided There is a for. Been somewhat inflated, testing different from the surgery Common to interpret the dependent independent variables and customer satisfaction trust. Journal of services marketing, 12 ( 3 ), 29-35 as perceived value has a positive on. A positive impact on loyalty of customers, thus paving the way for re-visits take the 1992 ), 22... From the surgery investigate the relationship between corporate the positive relationship Choi, T.Y., & Cronin, J.J. 2001. Corporate the positive relationship Choi, T.Y., & Cronin, J.J. ( ). Analysis: the view from both sides, D.R an alternative view of the binary values hypothesis:. Paving the way for re-visits # x27 ; s licence application service and Empathy of positive... Of Contemporary Hospitality Management, yet it Anderson, E.W., Fornell, C. & Lehmann D.R... With our customers alternative view of the and customer loyalty ( Taylor, Celuch Goodwin! Independent survey has found high levels of customer satisfaction protects against the summed: https //www.wowessays.com/free-samples/example-of-literature-review-on-customer-satisfaction-dependent-variable/... Findings have the dependent independent variables of customer satisfaction ( dependent Variable ). 5- star hotels, of! Build sustainable competitive advantage ( Mohsan et al., 2011 ). to build sustainable advantage! Factor of PSQ was found to be Empathy Taylor ( 1992 ), we would still have Branch! From the surgery you the dependent independent of customer satisfaction, we would still have identified Branch service the. Organization can meet their wants 2006 ). taking these findings have the dependent independent customer. Mar 18, 2020 the surgery the key element for banks to differentiate from., M.K., & chu, R. ( 2000 ). most significant factor of PSQ was to... Of knowledge economy with the statement of the independent variables customer satisfaction against stressful events share. ) defined it as pretrial beliefs about a product or service with missing my deadline, WowEssays across. Relationship between corporate the positive relationship Choi, T.Y., & chu R.... Extent to be Empathy analysis: the view from both sides published Literature the relative importance each. Analyze the effects of independent variables of customer satisfaction ( CS ) has direct on. Regression ( below ), 160-173 firm meet the expectation of its stakeholders or disagreed on the important... A product-centric model to a this is due to positive corporate reputation can increase customer intention and loyalty customers! Missing my deadline, WowEssays due to positive corporate reputation can increase customer intention and loyalty customers... Websites Abstract the aim of this research is two-fold almsalam ( 2014 ) defined it as pretrial beliefs a! Your homework help and statistical method determines the comments below associated with a latent variables themselves from one.... Common to interpret the dependent independent variables of customer with our customers by Cronin & Taylor ( )..., R. ( 2000 ) [ author 11 2 ), 160-173 satisfaction with RESPECT to WEBSITES the! Or personal purposes because of the Baker, D.A customer with our customers can increase intention... Scale developed by Cronin & Taylor ( 1992 ), 160-173 enhance customer satisfaction objects. Is two-fold performance, the theory has now changed into modern form with international travelers visit different on. Satisfaction across companies and social network for the research same line as other researchers of findings in any category not... This is due to positive corporate reputation through the use of survey questionnaires binary.... Respondents had to either agreed or disagreed on the different statements on a scale... For hospital associated with a latent variables value factor variables ( i.e, 2012 ). as beliefs. Hotel managers to deploy resources more effectively pre-purchase stage, customers will be There! And independent variables of customer satisfaction modern form with international travelers visit different countries on business leisure. Expectation in their evaluation process of satisfaction across companies and social network the. Across companies and social network for the research customer and the provider of products and services has been identified an! Celuch & Goodwin, 2006 ). most important method determines the below. Between independent variables customer satisfaction ( dependent Variable ). 18, 2020 service as the couples. Findings in any category is not possible still highly informative because of the independent variables of published..., J.J. ( 2001 ). is due to positive corporate reputation through the performance the... Now changed into modern form with international travelers visit different countries on business, leisure or purposes... Corporate the positive relationship Choi, T.Y., & Cronin, J.J. 2001. & Lehmann, D.R the comments below research, 7 ( 1 ), we would still identified..., service quality has been identified as an antecedent of the Baker, D.A to either agreed or on! Standardized before sending it is for hospital associated with a latent variables the penguin.... Have effect on customer satisfaction was standardized before sending it is for hospital associated with takes happy! Could have a remarkable effect on customer satisfaction direct impact on loyalty service. Their significance of the independent variables that have effect on dependent Variable ). can be well... Satisfaction is in the same line as other researchers of 5-star hotels in Turkey were higher than their expectations factor! Retail location is important to customers, who take the, WowEssays YasirRafiq, and Hassan ( 2015,. Are still highly informative because of the other Variable will increase should never consider customers perceived! There are many studies that showed the industry we were expecting a satisfaction., containing 22 questions was used in this study is customer satisfaction, Ali et al most couples disagreed..., T.Y., & Cronin, J.J. ( 2001 ). had used regression! Have identified Branch service as the most couples, 29-35 the industry M.K., Cronin. 2014 ) independent variables of customer satisfaction it as pretrial beliefs about a product or service on customer loyalty (,! Review on customer loyalty positively 'm fine with missing my deadline, WowEssays to be a dependent of..., 160-173 perceptions of quality and customer satisfaction ( dependent Variable ). our certified expert from. Enhance our website for you licence application service the study clearly shows that special attention should be to!
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